Service

Service Commitment & Technical Support

Our Commitment to Quality & Customer Satisfaction

At XYT, we don’t just deliver products — we provide complete polishing solutions backed by professional service and long-term technical support. Whether you are in fiber optics, microelectronics, automotive, or industrial roller finishing, we are committed to helping you achieve the highest surface quality standards, production efficiency, and cost control.

From initial consultation to after-sales service, XYT stands by our core values:
Quality First
Fast Response
Customer-Centric Solutions
Continuous Innovation


What You Can Expect from XYT

🔧 1. Technical Support

  • Free Process Consultation – We help you select the right polishing film, liquid, pad, and process for your application.

  • Custom Grit Matching – Support in choosing optimal grits based on material, geometry, and Ra requirements.

  • On-Site or Remote Troubleshooting – Assistance for end-face geometry issues, film performance, and polishing defects.

  • Sample Evaluation & Ra Testing – We provide lab test reports and surface quality analysis upon request.

  • Fixturing and Machine Matching – Compatibility advice for Seikoh Giken, Domaille, Senko, and other systems.

🧪 2. Customization Service

  • OEM branding and labeling

  • Special film sizes, shapes, and packaging

  • Custom slurry formulations (SiO₂, CeO₂, Al₂O₃, Diamond)

  • Roll width, length, and core options for industrial microfinishing

  • Tailored polishing kits for fiber optic connectors and roller finishing

🚚 3. Fast Global Delivery

  • 1–3 working day lead time for in-stock products

  • Door-to-door shipping to over 85 countries

  • Real-time tracking and responsive order follow-up

🛡️ 4. Quality Assurance

  • ISO-standard manufacturing & cleanroom production

  • 100% inspection for critical dimensions and film flatness

  • Batch test reports and CoA available on request

  • RoHS and REACH compliant materials


After-Sales Support

  • Dedicated account manager for ongoing support

  • Quick resolution of product or process issues

  • Re-polish or replacement options for quality problems

  • Training materials & SOPs for polishing teams


Let’s Grow Together

We are proud to support some of the world’s most respected manufacturers in fiber optics, automotive, electronics, and advanced materials. Whether you're a small lab or a global OEM, XYT is your reliable partner for high-end polishing materials and total process support.

📩 Need help with your polishing application?
Contact us anytime — we respond within 24 hours.

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